01Information We Collect
- Account information: Shopify store details and merchant email address, collected when you install PerkStack.
- Customer data: Names, email addresses, and purchase history processed on behalf of merchants to power loyalty, reviews, and referral features.
- Usage analytics: Feature usage patterns and app performance data to help us improve the service.
- Technical data: Browser type, IP address, and device information collected for security and troubleshooting purposes.
02How We Use Your Information
- To provide, maintain, and improve PerkStack services.
- To process loyalty points, product reviews, and referral rewards on behalf of merchants.
- To communicate service updates, security alerts, and support responses.
- To ensure platform security and prevent fraudulent activity.
- We never sell your data to third parties.
03Shopify Integration
- We access your Shopify store data exclusively through official Shopify APIs.
- We only request the permissions necessary for app functionality, nothing more.
- All data access follows Shopify’s Partner Program requirements and API terms of service.
04Data Storage and Security
- All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
- Infrastructure is hosted on secure, SOC 2-compliant cloud providers.
- We conduct regular security audits and continuous monitoring of our systems.
06Data Retention
- We retain your data for as long as your PerkStack account is active.
- Upon account closure or app uninstall, all associated data is deleted within 30 days.
- Merchants can request a full data export or immediate deletion at any time by contacting us.
07Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict certain types of processing.
- Request data portability in a machine-readable format.
We respect and uphold rights under the GDPR, CCPA, and other applicable privacy regulations.
08Third-Party Services
- Payment processing is handled securely through Shopify’s Billing API. We never see your full payment details.
- Email notifications are delivered via trusted, secure email infrastructure providers.
- We do not share your data with advertisers or data brokers.
09Changes to This Policy
- We will notify you of significant changes to this policy via email or in-app notification.
- Minor clarifications or formatting changes may be made without notice.
- Continued use of PerkStack after changes constitutes acceptance of the updated policy.
10Contact Us
- For privacy-related questions or data requests, reach us at hello@perkstack.com.
- You can also contact us through the Contact form on our website. The PerkStack team is happy to help.